Warranty
We stand behind the quality of every Tawbury product. All items are covered by a warranty from the date of purchase.
This page outlines the full details of our warranty coverage.
Warranty coverage
Our warranty covers manufacturing faults and defects in materials or workmanship under normal use.
This warranty applies to products purchased as new through our website or from one of our official Amazon stores.
Warranty Period
- Watch boxes and travel cases are covered by a 2-year warranty
- Watch pillows are covered by a 1-year warranty
Warranty periods begin from the date of purchase.
What's Covered
The warranty applies to faults that arise as a result of manufacturing or material defects.
Examples may include:
- Hardware issues (e.g. hinges or zips not functioning as intended)
- Structural defects affecting usability
- Material defects that impact normal use
What’s Not Covered
The warranty does not cover:
- Damage caused by misuse, improper handling or unauthorised modifications
- Accidental damage
- Normal wear and tear over time
- Cosmetic changes that do not affect functionality
How to Make a Claim
If you believe your item is faulty, please contact us with:
- Your order number
- A description of the issue
- Photos where relevant
If your purchase was not made through our website, proof of purchase will be required.
Assessment & Resolution
Once your claim has been reviewed, we will determine the appropriate resolution.
Depending on the issue, this may include:
- A replacement item
- A repair (where applicable)
- A refund
Additional Notes
This warranty applies to the original purchaser and is valid from the date of delivery.
We reserve the right to assess all claims to determine whether they fall within the terms of this warranty.
If you have any questions about our warranty, feel free to get in touch — we’re happy to help.