- All
- General
- Shipping
- Returns & Warranty
We Care
If you have an issue or question that has not been answered in the FAQs or store policies, please reach out via the contact form.
We strive to respond to all website enquiries within 24 hours.
General
Absolutely. Despite using terms such as “watch boxes for men” across our website and Amazon, our products can be used by all genders. Such gender specific terms are purely used to increase our visibility online. When browsing our products, please consider the included pillow sizes and whether there are smaller sizes available, which may be more suitable for more slender wrists.
Please refer to the pillow size guide in the product images of your chosen product.
Shipping
Please refer to our Shipping Policy to see if we ship to your location. If we do not currently ship to your location, you can find our products on most Amazon stores globally.
AU orders – Orders are fulfilled from our Sydney warehouse.
US orders - US orders are shipped from either our fulfillment partner's warehouse in Denison, TX or from Amazon warehouses across the US.
SE Asia orders – All orders to South-East Asia are shipped from China.
Returns & Warranty
Of course. We will accept returns as long as a request to return is received by us within 30 days of receipt of an item, and it’s confirmed that the item is unused, in its original packaging and in a resellable condition. Please read our Refund Policy for more details. Simply use the contact form to initiate a return request.
Providing that on the Amazon detail page it states that the product is “Sold by TAWBURY”*, then yes, your order is covered by our warranty.
*Alternative global Amazon account names such as TAWBURY AU or TAWBURY EU also qualify.




